Strategy for Customer Experience Differentiation
With Ari Vanhanen
Differentiation, a basic cornerstone of competitive advantage. A company can differentiate in several different ways. One of these ways is customer experience. In this interview with Ari Vanhanen we dive into this particular topic.
I talk about what it means to have customer experience as the number one differentiation criteria.
Ari Vanhanen
Senior Vice President | Energy & Water Industry
Strategy For Customer Experience Differentiation
Key Topics In The Interview
- Mindset importance when creating a strategy.
- Encounters in big transformations.
- What to you start to sound like a tape recorder.
- How strategy can be likened to a long journey.
- Experiences from an industry with long sales processes.
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Stradigo
Stradigo is a brand owned by Rdigo Oy (Business-ID: 2120844-1).
Learn more from our Imprint.
Rdigo Oy is registered in Finland as a Limited company. We are a strategy consultancy located in the Helsinki capital region.
We’ve been in business since 2007. The company name comes from the latin word Redigo, meaning both ‘I shape’ & ‘I renew’.
Stradigo combines the word strategy with Rdigo.